Louisiana Board of Regents http://web.selsc.net Office of Information & Learning Technology Thu, 17 Jan 2013 17:25:52 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 Troubleshoot Machine Is Unavailable http://web.selsc.net/2013/01/troubleshoot-machine-is-unavailable/ http://web.selsc.net/2013/01/troubleshoot-machine-is-unavailable/#comments Fri, 04 Jan 2013 14:08:11 +0000 video http://web.selsc.net/?p=1770 The troubleshooting machine mentioned in the MCU Policy Manual is currently unavailable due to the data center change.

]]> http://web.selsc.net/2013/01/troubleshoot-machine-is-unavailable/feed/ 0 Remote RMX Manager Machines Relocated http://web.selsc.net/2013/01/remote-rmx-manager-machines-relocated/ http://web.selsc.net/2013/01/remote-rmx-manager-machines-relocated/#comments Fri, 04 Jan 2013 14:05:33 +0000 video http://web.selsc.net/?p=1766 The remote RMX Manager machines were moved to a new data center over the break. These remote machines were also moved into the BoR video ip space so their ip addresses have changed. If you use one of these machines and have not been contacted with the new connection information, please contact the BoR video staff vial email for this new information.

]]> http://web.selsc.net/2013/01/remote-rmx-manager-machines-relocated/feed/ 0 RMX Relocated http://web.selsc.net/2013/01/rm-relocate/ http://web.selsc.net/2013/01/rm-relocate/#comments Fri, 04 Jan 2013 13:58:13 +0000 video http://web.selsc.net/?p=1754 The RMX was moved to a different data center over the break. The entire BoR video ip space was moved to this new location at the same time so the ip addresses for the system have not changed (Video Conferences: 76.165.208.11, Management: 76.165.208.9). Our tests indicate the RMX is fully functional and ready for the Spring 2013 semester.

]]> http://web.selsc.net/2013/01/rm-relocate/feed/ 0 No Known Issues http://web.selsc.net/2012/08/no-known-issues-2/ http://web.selsc.net/2012/08/no-known-issues-2/#comments Thu, 23 Aug 2012 16:57:41 +0000 video http://web.selsc.net/?p=1703 There are no known issues with the system at this time.

]]> http://web.selsc.net/2012/08/no-known-issues-2/feed/ 0 Scheduled Downtime for Maintenance http://web.selsc.net/2012/06/scheduled-downtime-for-maintenance-2/ http://web.selsc.net/2012/06/scheduled-downtime-for-maintenance-2/#comments Fri, 15 Jun 2012 16:59:30 +0000 video http://web.selsc.net/?p=1627 UPDATE: This session needs to be rescheduled, the new date will be Wed., 7/4/2012

UPDATE: This session needs to be rescheduled, barring any classes on these dates, the new dates will be Fri., 6/29/2012 and Sat., 6/30/2012

The RMX system will be in a maintenance cycle on the days of 6/22/2012 and 6/23/2012. We will be performing general hardware maintenance and restructuring the rack space containing the equipment.

]]> http://web.selsc.net/2012/06/scheduled-downtime-for-maintenance-2/feed/ 0 Scheduled Downtime for Maintenance http://web.selsc.net/2012/05/scheduled-downtime-for-maintenance/ http://web.selsc.net/2012/05/scheduled-downtime-for-maintenance/#comments Thu, 03 May 2012 14:54:39 +0000 video http://web.selsc.net/?p=1600 UPDATE: the dates have been changed, the new dates are Fri., 6/1/2012 to Sat., 6/2/2012

The RMX system will be in a maintenance cycle for the week of 5/21/2012. We will be performing general hardware maintenance and restructuring the rack space containing the equipment. As of now we have the entire week blocked off (Sun., 5/20/2012 – Sat., 5/26/2012).

]]> http://web.selsc.net/2012/05/scheduled-downtime-for-maintenance/feed/ 0 RMX Is Back Up And Fully Functional After Chassis Replacement http://web.selsc.net/2012/02/rmx-is-back-up-and-fully-functional-after-chassis-replacement/ http://web.selsc.net/2012/02/rmx-is-back-up-and-fully-functional-after-chassis-replacement/#comments Sat, 18 Feb 2012 00:52:43 +0000 video http://web.selsc.net/?p=1571 The RMX is back up and fully functional after the scheduled maintenance to replace the chassis.

  • After extensive diagnostics, it was determined that there was an issue with the backplane of slot 1 in the original chassis so only the chassis was replaced.
  • The MPM-F card originally in slot 1 which was thought to be the problem was tested and found to be fully functional, all modules including this MPM-F card were migrated to the replacement chassis.
  • All settings and reservations that were on the RMX prior to the replacement are present and intact on the replacement chassis.
  • There are no active alarms on the replacement chassis nor on any of the modules, the hardware monitor shows normal on all slots, and there are green ready lights across the board on the physical hardware.
]]> http://web.selsc.net/2012/02/rmx-is-back-up-and-fully-functional-after-chassis-replacement/feed/ 0 Polycom is looking at replacing the RMX chassis http://web.selsc.net/2012/02/polycom-is-looking-at-replacing-the-rmx-chassis/ http://web.selsc.net/2012/02/polycom-is-looking-at-replacing-the-rmx-chassis/#comments Tue, 14 Feb 2012 20:20:13 +0000 video http://web.selsc.net/?p=1563 After more diagnostics on the RMX, Polycom engineers are recommending that the RMX chassis be replaced.

  • Depending on when the chassis comes in, we are scheduled to start on the swap at 1:00p this Friday (2/17/2012).
  • Due to the extensive nature of the swap, we are scheduling the RMX to be down from 1:00p to 11:59p.
]]> http://web.selsc.net/2012/02/polycom-is-looking-at-replacing-the-rmx-chassis/feed/ 0 More Polycom diagnostics on RMX http://web.selsc.net/2012/02/more-polycom-diagnostics-on-rmx/ http://web.selsc.net/2012/02/more-polycom-diagnostics-on-rmx/#comments Thu, 09 Feb 2012 18:22:32 +0000 video http://web.selsc.net/?p=1545 Polycom Level 3 Support wants to perform more diagnostics to determine if it is a power supply or chassis slot issue.

  • The RMX is scheduled to be down from 3:00p – 7:15p on Monday, 2/13/2012 (there are no scheduled classes on the RMX after 2:45p on this date).
]]> http://web.selsc.net/2012/02/more-polycom-diagnostics-on-rmx/feed/ 0 The replacement MPM-F card is still not initializing http://web.selsc.net/2012/02/the-replacement-mpm-f-card-is-still-not-initializing/ http://web.selsc.net/2012/02/the-replacement-mpm-f-card-is-still-not-initializing/#comments Tue, 07 Feb 2012 21:20:14 +0000 video http://web.selsc.net/?p=1511 After the conference call, the replacement MPM-F card is still not initializing.

  • The scheduled downtime ran over by about an hour (until about 4:05p).
  • After extensive diagnostics and troubleshooting, the Polycom engineer has escalated the issue up to the next support level.
  • The Polycom engineer is recommending a replacement of the RMX chassis instead of the card due to voltage irregularities on the slot the MPM-F card was in.
  • The single 40 connection MPM-F card is still in place and working, so from a user’s perspective, the RMX is functioning the same as before.
  • As part of the diagnostics, the software on the RMX was upgraded to 7.0.3 (from 7.0.2), logging into the RMX through the desktop RMX Manager may display a message stating the software on the server has changed, just click OK and it will bring you into the RMX Manager as usual.
  • We are currently waiting for contact from the Polycom tier 3 support group.

If you are receiving the software message when logging into the RMX and wish to upgrade your desktop RMX Manager software:

  1. Make sure RMX Manager is closed
  2. Navigate to http://76.165.208.9 in Internet Explorer
  3. Do not log in, instead wait for the Install RMX Manager link to appear all the way to the right in the grey bar below the Polycom | RMX 2000 title bar
  4. Click the Install RMX Manager link, click through any prompts

Board of Regents Video Staff will be upgrading the desktop RMX Manager software on the remote access RMX Manager machines over the next few days.

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