Louisiana Board of Regents

The RMX is back up and fully functional after the scheduled maintenance to replace the chassis. After extensive diagnostics, it was determined that there was an issue with the backplane of slot 1 in the original chassis so only the chassis was replaced. The MPM-F card originally in slot 1 which was thought to be [...]

After more diagnostics on the RMX, Polycom engineers are recommending that the RMX chassis be replaced. Depending on when the chassis comes in, we are scheduled to start on the swap at 1:00p this Friday (2/17/2012). Due to the extensive nature of the swap, we are scheduling the RMX to be down from 1:00p to [...]

Polycom Level 3 Support wants to perform more diagnostics to determine if it is a power supply or chassis slot issue. The RMX is scheduled to be down from 3:00p – 7:15p on Monday, 2/13/2012 (there are no scheduled classes on the RMX after 2:45p on this date).

After the conference call, the replacement MPM-F card is still not initializing. The scheduled downtime ran over by about an hour (until about 4:05p). After extensive diagnostics and troubleshooting, the Polycom engineer has escalated the issue up to the next support level. The Polycom engineer is recommending a replacement of the RMX chassis instead of [...]

After speaking with the vendor support engineer again, we have scheduled a conference call between us, the vendor support engineer, and a Polycom engineer to attempt the MPM-F card installation again. This attempt is scheduled for 1:00p on 2/7/2012, the RMX is scheduled to be down from 1:00p to 3:00p. If the card will not [...]

After replacing the faulty MPM-F card, the RMX could not initialize the new card on boot up. After speaking with after hours tech support we decided the best course of action was to remove the original faulty MPM-F card and not install the replacement, instead we will leave only the single functioning MPM-F card in [...]

The replacement MPM-F card has arrived and we will be replacing it on Sunday (2/5/2012). The RMX will be brought offline at 9:30a Sunday. If all goes well, we estimate the RMX to be back in operation by 1:00p Sunday. We will post here when we have completed the work and the RMX is again [...]

After speaking with the support engineer, it was determined it was a hardware failure requiring replacement of the MPM-F card. A replacement MPM-F card has being shipped. Depending on when we receive the card and taking the current schedule on the RMX into account – the plan is to swap the card sometime during the [...]

There is is an active alert on the RMX indicating that the MPM-F card in slot one is in a failed state. There is a second MPM-F card in the system which appears to be handling the load. This issue may cause degraded performance when connecting endpoints to the RMX for video conferences. Board of [...]